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Shop Policies


Order Processing and Shipping Times
The average production time prior to an order being shipped is 5-7 business days. 

Once production has been completed and the order has been shipped the average shipping duration for the post are shown below. I do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery times will depend on the shipping method you choose and the postal service.

Canada: 5-12 business days
United States: 5-12 business days

Please note that due to the unfortunate circumstance of COVID-19, there has been an increase in postal delays due to high parcel volumes with the post and travel restrictions. As this matter is out of my control, I am not responsible for extended shipping times. I will always do my best to get your order out as soon as it's ready in the 5-7 business days I outlined for production time. Thank you for your understanding during these difficult times.

 

Order Cancellations
As the majority of products are made to order and I try my best to start production as soon as possible, I do not accept order cancellations. Please feel free to contact me if there are any issues you noticed after placing your order, and I can do my best to help resolve it for you!

 

Returns and Exchanges
I do not accept returns or exchanges. But please contact me if you have any problems with your order!

 

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

Custom Orders
When providing text for a custom order, it is your responsibility to ensure all spelling and grammar is correct. What I receive from your personalization field will be what is used for your order.

 

Coupon Codes
Only one coupon code can be applied to an order. If you had one entered, but wish to use a different one, first remove the code that has been applied and you will then be able to enter and apply the new one. Coupon codes can only be applied to regular priced products, and cannot be combined with any other offer.